Frequently Asked Questions (FAQ)

1. Where do you ship?

Sewlin currently ships within the United States only.

2. How long does shipping take?

Order Processing Time:
Orders are processed within 1–3 business days (Monday–Friday), excluding holidays.

Estimated Delivery Times (after processing):

  • Standard Shipping (Free): 7–15 business days

  • Express Shipping ($3.00): 5–12 business days

Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or high-demand periods.

You will receive a confirmation email once your order has been shipped.

3. How can I track my order?

Once your order ships, you will receive a shipping confirmation email that includes a tracking number.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

If you do not receive tracking information within 5 business days after placing your order, please contact us.

4. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact us as soon as possible at:
📧 contact@sewlin.shop

Once an order has been shipped, it cannot be canceled. However, you may request a return in accordance with our Return & Refund Policy.

5. What if I entered the wrong shipping address?

Please contact us immediately.

  • If the order has not been shipped, we can update the address.

  • If the order has already been shipped, address changes may not be possible. Additional carrier fees may apply if the package is returned or re-routed.

6. My package shows as delivered, but I did not receive it. What should I do?

If your tracking status shows “Delivered” but you cannot locate your package:

  1. Check around your home and mailbox area

  2. Ask neighbors or household members

  3. Contact the shipping carrier directly

If you still need assistance, please contact us at contact@sewlin.shop.

While Sewlin is not responsible for packages confirmed as delivered by the carrier, we will review each case individually and do our best to assist you.

7. Do you offer returns or refunds?

Yes. We accept returns on eligible items in accordance with our Return & Refund Policy.

Please visit our Return & Refund Policy page for detailed information about:

  • Eligibility requirements

  • Return timeframes

  • Refund processing

  • Instructions for initiating a return

8. Will my items arrive in one package?

Some orders may ship in multiple packages depending on item availability or warehouse location. If this occurs, you may receive multiple tracking numbers.

9. How can I contact customer support?

You can reach our customer support team using the information below:

Sewlin
📧 Email: contact@sewlin.shop
📞 Phone: +1 (774) 260-5144
📍 Address:
26 Clark Hill Drive
Easton, MA 02356
United States

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)

We typically respond to email inquiries within 24–48 business hours.